ORDERS AND CANCELLATIONS

To purchase one or more products on Mirta, you must complete the checkout process on the checkout page by selecting one of the payment methods available.

After your check-out on our platform, the order will be considered as an order proposal, and as such still not confirmed. Mirta will send you an invoice related to your order, and from then this will be confirmed and not editable. After the first order is accepted, you will become a Mirta Partner.

You will have 48 hours to send changes or cancellations to Mirta, by sending an e-mail to wholesale@mirta.com or directly to your dedicated Account Manager. Any cancellation request submitted after 48 hours from the order’s confirmation won’t be accepted.

Mirta will not accept changes after the the related invoice is received, as your order will be sent to our Brands to proceed with the production.

In case of exceptions related to our Brands, the chance of proceeding with a refund will be communicated to you as soon as possible.

Mirta gives Mirta Partners the opportunity to request co-branding, you just need to write an email to the dedicated Account Manager, cc'ing wholesale@mirta.com.

Please note that the exact delivery time of each product is highlighted in its product page.
In fact, in Mirta you can find products that are tagged as “Ready to ship”, which means that the products are ready to be shipped and will be shipped out on the dates indicated in the box "Estimated shipping". Also, you can find products that are tagged as “Made to Order” which means that our Brands need to create your unique pieces from scratch. Please note that you can check the crafting time in the product page (in the "Estimated shipping" paragraph), but the shipping will be confirmed by your Account Manager in the order confirmation email. Please note that if you would like a customized piece (e.g. different color, different leather) the production time varies by product. Please get in contact with us at wholesale@mirta.com if you would like a feedback from the brand on exact production time.

Each Brand included in your order will ship their related products in one single shipment, once all the pieces are ready to be shipped. If there are significant differences in production times, you can specify that they wish for their products to be delivered separately by writing an email to wholesale@mirta.com, and the request will be evaluated internally.
We provide shipping in 3-4 working days with our global courier partners (FedEx and DHL). Please note that the delivery period varies depending on your location and can be longer than expected due to an invalid address, customs clearance procedures, or other unexpected causes.

Once your order is ready to be shipped, we will send an email with specific tracking information for your package(s).

For any further questions, feel free to contact us at wholesale@mirta.com.

Shipping costs are charged at checkout based on the rates provided by our various global courier partners and are different based on geographical area. Duties are also charged at checkout, based on geographical area and product category.

VAT for Italian retailers will be calculated at checkout as prices exclude any tax or duty.

The retailer is responsible for the payment of any import taxes and all other non-customs-related local sales taxes, which are the customer’s responsibility, and Mirta is not responsible for reporting or paying additional local taxes to states, additional fees.

All destinations are delivered on a DDP (Delivery Duty Paid) basis, which means that Mirta will take care of contacting customs on your behalf. Indeed, relevant import taxes and duties paid by the Retailer are processed by Mirta once your order has been shipped.

If you would like the order to be shipped in DAP or Ex-Work, it can be communicated to the Account Manager which will help with the process.

PAYMENT TERMS

MIRTA accepts the following payment methods at checkout:

1. All main Credit cards (Visa, Mastercard, Amex, UnionPay): the payment will be reserved and won't be captured until the order has been approved

2. PayPal: the payment will be reserved and won't be captured until the order has been approved

3. Bank transfer: the data to process the bank transfer will be provided by email right after the checkout is completed.

Please note that the deposit will not be refunded as it will be taken as a warranty for our Brands to start this production of your goods.

SPECIAL RETURN POLICY FOR MIRTA SEPTEMBER MARKET

Only for the orders placed in September 2023, Mirta is running a special promotion! The promotion applies to all opening orders (i.e. for any new brand you buy for the first time) shipped to the following territories: European Union, Taiwan, Singapore, Canada, Australia, South Korea, China, Switzerland and Israel.

You will be allowed to return items within 15 days after receiving the products.

To start the return, please write to wholesale@mirta.com to check if your items qualify for the return. In case your order qualify for it, you will be required to ship the products back to Mirta at your own expenses and you will receive back the amount paid for the product in the form of a gift card.

Any return requested outside of the return window won't be accepted by Mirta.

Please note that customized or personalized products, which have been crafted upon request, cannot be returned.

The products must be returned with their tags and in the same conditions Mirta delivered them to you. Products with any sign of usage will not be accepted as a return and will be shipped back.

Returns will not be accepted for orders paid by gift card.

RETURN POLICY FOR DAMAGED PRODUCTS

In case of damaged or non-compliant goods, Mirta must receive a request for return within 7 days after receiving the original purchase. To proceed with the return, you just need to send an email to your Account Manager cc'ing wholesale@mirta.com.

In case of missing goods, please contact your Account Manager.

Damaged or non-compliant items must be returned using exclusively the return documentation provided by Mirta: any parcel returned through different couriers or transport labels not authorized by Mirta won't be accepted and the return won't be processed.

Customers that decide not to use Mirta's documentation and proceed to return their damaged or non-compliant items through third-party couriers and their transport labels will be fully responsible for the shipment and the delivery of the parcel. Mirta will not be responsible for lost, misplaced, undelivered parcels shipped with couriers and documentation not approved by Mirta.

Once your return will be approved you will receive an email from Mirta where you can schedule a free pickup at your location of preference within 7 days. The refund will be issued in the form of a gift card.

Any parcel shipped by customers outside of the return window won't be accepted by Mirta.

Customized or personalized products, which have been crafted upon request, cannot be returned.

The products must be returned with their tags and in the same conditions Mirta delivered them to you. Products with any sign of usage will not be accepted as a return and will be shipped back.

Returns will not be accepted for orders paid by gift card.

If a refund to the original payment method is requested, we will refund the cost of order, minus shipping costs, duties and taxes.

MIRTA MATERIAL

You can request to your Account Manager the authorization to use any Mirta photographic material for products you have purchased directly from us. You may not use any Mirta photographic material for products you have not purchased directly from us; in some cases, we will allow you to use our marketing material but only upon request and exclusively for Mirta Partners.

By conducting your first purchase on the Mirta platform, you are agreeing to the Shipping & Return policy.

For any further question, feel free to contact us at wholesale@mirta.com